Contract conditions

SEMANA SANTA LUXURY EXPERIENCE expone las siguientes Condiciones de Contratación que serán de aplicación entre el Cliente y SEMANA SANTA LUXURY EXPERIENCE desde la reserva del servicio por parte del Cliente hasta la finalización de la prestación de aquel, accepting these conditions at the time of booking, through our website www.semanasantatours.com.

INTRODUCTION.

SEMANA SANTA LUXURY EXPERIENCE tiene por objeto el desarrollo de servicios turísticos, specifically the realization of specialized “Tours” during Holy Week in Seville, so that their clients can live a unique experience contemplating the different processions of each day like any other Sevillian..

SEMANA SANTA LUXURY EXPERIENCE mantiene Acuerdos de Colaboración con Guías Turísticos oficiales, who accompany clients during each “Tour”, offering them the appropriate explanations to understand and learn how Holy Week is experienced in Seville and the essential characteristics of its popular religiosity..

RESERVA ONLINE.

The reservation of one or more “Tours” will be made by the Client through the website www.semanasantatours.com, pointing out the following parameters:

  • Day on which you want to take the “Tour”.
  • Si desea realizar un “Tour abierto” o un “Tour Privado”.
  • En caso de realizar un “Tour Privado”, si desea reservar un “Tour general” o un “Tour Premium”.
  • Franja horaria en la que se desea realizar el “Tour” seleccionado.
  • In the “Private Tours”, the number of members of the group.
  • Identification and contact data (Name and surname, phone and email. If you request an invoice, Your D.N.I will be required. or similar identification document and your postal address).
  • Choice of language in which you prefer the Tour Guide to develop the “Tour”.
  • Comments/Preferences (They will be satisfied according to feasibility and availability).

The deadline to reserve a “Tour” is at 14:00h (local time) the day before the date on which the “Tour” subject to reservation takes place. Transcurrido ese plazo máximo podrán atenderse reservas por SEMANA SANTA LUXURY EXPERIENCE en función de la disponibilidad y la organización necesaria para el desarrollo del “Tour”. Maximum reservation period exceeded, SEMANA SANTA LUXURY EXPERIENCE no asumirá responsabilidad alguna por la imposibilidad o negativa de atención de la reserva o prestación del servicio.

ONLINE PAYMENT.

Payment will be made, at the time of booking (prior to the provision of the service), through the payment gateway available on the web www.semanasantatours.com. Payment will be made in Euros (€), via bank card or Bizum.

Todos los “Tours” incluyen en su precio el 21% relativo a los impuestos vigentes (I.V.A.).

BOOKING CONFIRMATION.

Once payment is made, through the web payment gateway www.semanasantatours.com, the Client will receive, in the indicated email, a confirmation email with all the reservation details.

BOOKING MODIFICATIONS.

You may request modification of the following concepts of the reservation:

  • Reservation day.
  • Configuration of the “Tour” to take (Open/Private).
  • Tipo de “Tour” a reservar cuando se selecciona “Tour Privado” (General/Premium).
  • Preferred language in which you wish to take the “Tour”.
  • In the “General Tours”, the time slot in which you want to take the “Tour”.

The above modifications will be attended to based on feasibility and availability at all times.. If the modification could be satisfied, The corresponding amounts must be updated if the modification made implies an increase in the initial amounts paid in the reservation, extremo que será comunicado al Cliente desde SEMANA SANTA LUXURY EXPERIENCE. If the modification attended to implies a decrease in the initial amounts paid in the reserve, This will not give the right to any refund of the initial reservation price.. If the requested modifications cannot be met, The Client can choose to Cancel the Reservation, according to the conditions of the following section.

In “Private Tours” the modification of the number of members of the Group will be subject to the following conditions:

  • In case of increasing the number of participants in the “Tour”, The Client must pay the remaining difference between the contracted price for the initial number and the Tour price for the final number of participants..
  • The reduction in the number of participants will not imply any reduction or refund of the amount of the reservation made initially..

Las modificaciones deberán comunicarse a SEMANA SANTA LUXURY EXPERIENCE a través de: reservas@semanasantatours.com. Requests will be attended to and resolved by informing the Client through the same means of communication..

SEMANA SANTA LUXURY EXPERIENCE podrá modificar el servicio contratado por motivos de climatología adversa, offering an alternative “tour” depending on the processions that can be seen on the street or the Churches that allow the visit to the Processional Steps inside.. Estas modificaciones se llevarán a cabo conforme a los establecido en el Apartado de Condiciones Meteorológicas de estas Condiciones de Contratación.

CANCELACIONES DE RESERVAS.

The Client may cancel his reservation, which will entail a full refund of the price paid if it is done prior to the 15 calendar days prior to Palm Sunday. The refund will be paid within the maximum period of 15 business days. For organizational reasons, reservations made during 15 calendar days prior to Palm Sunday, or during Holy Week, will not give the right to any refund of the price.

Lack of assistance, of all the Clients of the “Tour” or of any of them, at the beginning of each “Tour” will not give the right to a refund of the amount paid in the reservation.

Las cancelaciones deberán comunicarse a SEMANA SANTA LUXURY EXPERIENCE a través de: reservas@semanasantatours.com. They will be attended to and resolved by informing the Client through the same means of communication..

SEMANA SANTA LUXURY EXPERIENCE puede cancelar la prestación del servicio turístico debido a la posible climatología adversa del momento. Esta cancelación se llevará a cabo conforme a lo establecido en el Apartado de Condiciones Meteorológicas de las presentes Condiciones de Contratación.

The prior unavailability or absence of the Tour Guide at the Meeting Point (Meeting point) to carry out the development of the “tours”, without being able to be replaced by another Tour Guide, will mean a full refund of the reservation amount, which will be satisfied within the period of 15 business days, counting from the day after the date of the “tour”.

In the “Open Tours”, SEMANA SANTA LUXURY EXPERIENCE cancelará la prestación del servicio turístico cuando no se alcance el mínimo de cuatro integrantes por cada “tour”. This cancellation will be communicated to clients who had made the reservation during the day prior to the date of the canceled “tour”., via Email or WhatsApp. The refund of the amount paid in the reservation will be paid within the period of 15 business days, counting from the day after the date of the “tour”.

MEETING POINT (MEETING POINT).

The Meeting Point of each “tour” is established by its central location, spaciousness and easy access, which favors the first contact with the Tour Guide assigned to each Group.

SEMANA SANTA LUXURY EXPERIENCE enviará, via email or WhatsApp, to Clients a reminder in the hours prior to the contracted “tour”, specifying all the data and instructions necessary to locate the tour guide and start the “tour”.

The time established for each Meeting Point offers a reasonable margin of time for the beginning of each “tour”., thus, The participants in each Group must meet at the indicated place with maximum punctuality..

The delay of any of the members of the Group for more than 15 minutes from the set time will not delay the start of each “tour”, the absent person can be incorporated, if this would be possible, according to the instructions of the tour guide. SEMANA SANTA LUXURY EXPERIENCE no asume responsabilidad alguna por impuntualidad de los Clientes.

TOUR DEVELOPMENT.

During the time in which the “tour” takes place, Group members must follow the instructions/instructions of their Tour Guide, which will ensure the correct development of the “tour”.

The characteristics common to all the “tours” are the following:

Method of implementation:

Walking, with periods of time in which you will be stopped (standing) during the contemplation of the different processions.

Distance:

Tours Generales: 1,5 kilometers approx.

Tours Premium: 3 kilometers approx.

Duración:

Tours Generales: 03:30 hours approx.

Tours Premium: 6 hours approx.

Breaks:

Small moments of rest.

Incidences:

Crowds of people may occur.

Limitations:

Due to the fact that the “Tours” are carried out in public spaces and the volume of people passing through the streets, It is possible that, in some cases, the visibility of the processions is hindered by other people and/or occurs at a certain distance.

Due to the large public in the center of Seville and the development of each “Tour” through its streets, bathroom/toilet availability is very limited. The Guides will try to facilitate your access in hospitality establishments, malls, hotels or public facilities, although it is not the responsibility of SEMANA SANTA LUXURY EXPERIENCE such impediment.

SEMANA SANTA LUXURY EXPERIENCE describe pormenorizadamente las condiciones en las que se llevan a cabo los “tours” y, thus, is not responsible for, due to age or physical circumstances, Clients cannot do all or part of the “tour”, not generating the right to any reduction or refund of the price paid.

The different “tours” have established an appropriate schedule and itinerary to be able to contemplate the different processions.. SEMANA SANTA LUXURY EXPERIENCE no se responsabiliza de la imposibilidad de cumplir el “tour” inicialmente diseñado cuando se deba a circunstancias imputables a los Clientes (stops or breaks requested by customers, excessively slow pace during the journey, etc.).

Equally, Nor will it be responsible for aspects that may occur and that are specified in the previous table..

The information offered by the Tourist Guides will be related to Holy Week, generally, as well as the configuration of the processions. Specifically, They will offer information related to each of the processions that are contemplated during the “tour”, his story, characteristics, curiosities, etc.

The Tour Guide will determine the beginning and end of the tour.. The abandonment of the “tour” by one, several or all clients, members of the “tour” during its development or, in any case, before the Tour Guide indicates its completion, will not generate the right to reduction or refund of the price paid.. SEMANA SANTA LUXURY EXPERIENCE no se hace responsable de los adelantos o retrasos que se produzcan sobre los horarios oficiales de las diferentes procesiones, for reasons related to these, incidents on your journey, inclement weather or any other circumstance that causes them, alien, in any case, to the organization of the different “tours”.

Weather conditions

The “Tours” organized by SEMANA SANTA LUXURY EXPERIENCE take place through the streets of Seville, that is to say, outdoor. Thus, They are exposed to the weather conditions that occur at all times.

Y, on the other hand, The main purpose of these “Tours” is to show the client the different Holy Week processions during their departure through the streets of Seville. Therefore, The processions themselves are subject to favorable weather conditions that allow their departure without incidents or surprises..

Thus, este Apartado tiene como objetivo regular la prestación del servicio en caso de que los diferentes “tours”, due to inclement weather (lluvias, aisladas o persistentes, u otros fenómenos meteorológicos como viento severo, etc.) must be modified, replaced or canceled.

Taking into account everything described above, the modification or suspension of Holy Week processions, undoubtedly, Organized “tours” affect the correct development. That is why HOLY WEEK LUXURY EXPERIENCE contemplates the following situations that may occur:

  • Some of the processions included in the organized “tour”, modify or suspend your tour.
  • All processions included in the organized “tour”, modify or suspend your tour.

SEMANA SANTA LUXURY EXPERIENCE, in order to offer an alternative service to clients of “tours” altered by adverse weather circumstances unrelated to HOLY WEEK LUXURY EXPERIENCE, will propose the following content for the contracted “tours”:

  • Those processions that, within the time slot of the “tour” and according to travel feasibility, are carrying out their processional route or modify it. The processional steps will be visited in the Churches that, during the time slot of the tour, allow the visit and are close to the area where the “tour” takes place.
  • If all the processions included in the organized “tour” suspend their processional departure, The processional steps will be visited in the Churches that, during the time slot of the tour, allow the visit and are close to the area where the “tour” takes place.
  • HOLY WEEK LUXURY EXPERIENCE can offer clients to advance or delay the beginning of the “tour” whenever it considers that with a time modification the “tour” can be carried out contemplating other processions that do carry out their processional route..

HOLY WEEK LUXURY EXPERIENCE may suspend the implementation of the different “tours” taking into consideration the weather predictions prepared by the AEMET. (Spanish State Meteorological Agency), when the following circumstances occur:

  • Orange or Red Alert for wind.
  • Yellow Alert, Orange or Red for rain.

To suspend the realization of the different “tours”, HOLY WEEK LUXURY EXPERIENCE will assess the information published by the AEMET and the degree of impact of such predictions on the development of the “tours” and the safety of the customer groups..

PRICE REFUND DUE TO ADVERSE WEATHER CONDITIONS.

Due to the impossibility of developing the different “tours” with the contents initially organized, SEMANA SANTA LUXURY EXPERIENCE, despite offering similar alternatives, is aware that, except for those cases in which processions can be seen in the street, does not lend, in these cases, the service it offered and, thus, undertakes to refund the price of the “tour” based on the following situations:

  • In case some processions can be seen in the streets and others visiting different Churches, there will be no refund.
  • In the event that only the processional steps can be seen inside the Churches that allow the visit, there will be a return of the 25% of the price paid.
  • In case of early or late start of the “tour”, contemplating other processions to those initially organized on the street, there will be no refund.
  • In case of cancellation of the “Tour” for HOLY WEEK LUXURY EXPERIENCE, there will be a return of the 75% of the price paid.

In those cases where, según este Apartado, The client has the right to a refund of a percentage of the reservation amount, These will be satisfied within the period of 15 business days, counting from the day following the date of the modified or canceled “tour”.

SUMMARY.

ADVERSE WEATHER

Situation

Alternative

Price refund

TOUR MODIFICATION

Some processions in the street and others in the Churches.

No.

Visit of the processional steps in the Churches.

25%

Advancement or delay of the beginning of the “tour”.

No.

CANCELLATION OF THE TOUR FOR EASTER WEEK LUXURY EXPERIENCE.

AEMET Alerts.

75%

CLAIMS.

Teniendo presente todo lo dispuesto en estas Condiciones de Contratación, It will be understood that the contracted “tour” has been developed with full satisfaction of the clients if it is not received, through the contact channels on the website, complaint or claim within the period of 5 natural days, counting from the day following the date of the “tour” carried out, not proceeding, therefore, any claim after said period.